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At IGNOU Excelsius (“We,” “Us,” “Our,” or “Website”), we give value to the trust our patrons place in us and are committed to safeguarding their information with high standards of security and privacy. This Privacy Policy describes how we use, collect, store, and protect the information that users share while they access products, websites, and services.
This policy is designed as per applicable Indian laws, which include the Information Technology Act, 2000, and other rules that govern electronic records, reasonable security practices, and privacy protection. When you access or use our website, you acknowledge that you have read and understood the terms written in this privacy policy and agree to the terms outlined here. In case you don’t agree to any portion of this policy, we advise that you should not use our services or website. The legal framework and structure of this policy were prepared in accordance with the sample document shared by the user.
We at IGNOUexcelsius may collect some personal or non-personal information from users to offer academic support services efficiently. This information may include:
Full Name:
Phone Number:
Email Address:
Course or Program Details:
Payment Information:
City, State, or PIN Code:
Communication Preferences:
Any other details submitted voluntarily through inquiries or forms:
We only collect the information necessary to deliver services effectively and improve the user experience. Some information is needed during registration, inquiry submission, purchase, or use of specific features on the website. We use the shared information by users to offer personalized academic assistance, seamless access, and customer support to educational resources like guess papers, solved assignments, projects, handwritten solutions, and study materials.
The information collected through our website is mostly used for these purposes:
● To process requests for orders and services
● To improve the functionality and performance of the website
● To resolve queries and offer customer support
● To personalize the user experience
● To prevent fraud and ensure the security of the website
● To send notifications, updates, and promotional offers
● To carry out internal analysis and improve our educational services
We make sure that the information we collect is used ethically, responsibly, and only for legitimate business purposes.
We at IGNOU Excelsius may use cookies or other technologies to increase the user experience and analyze the traffic of the website. Cookies are small files that are stored on the user’s device that help us understand visitors’ behavior and improve the responsiveness of the website. Cookies do not give us unauthorized access to your personal files or computer. Users can disable cookies using browser settings, but some features of the website may not function properly after disabling them.
We may also make use of analytical tools to get non-personal information like browser type, IP address, operating system, pages visited, and browsing duration to optimize the performance of the website and the user agreement.
Our website may have links to third-party websites for reference purposes or information. These websites operate independently and may have their own practices and privacy policies.
We are not responsible for the security, content, or privacy policies of these third-party websites. We encourage users to review the privacy practices of these websites before sharing their personal information.
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. Information may sometimes be shared under limited circumstances, like:
● When needed by law, court order, regulation, or government authority
● To protect the safety, rights, and integrity of our website and services
● To prevent cybercrime, fraud, or unauthorized activities
● With trustworthy service providers who help in payment processing, technical support, or website operations under confidentiality obligations
We will disclose the information only when reasonably required and in compliance with applicable legal requirements.
IGNOU Excelsius implements proper administrative, technical, and organizational measures to safeguard user data against misuse, destruction, disclosure, or unauthorized access. User information is stored by us on secure servers with encryption protocols, restricted access controls, and firewalls.
Although we try to maintain a high level of security, users acknowledge that no electronic storage method or online transmission can be guaranteed to be completely safe. While we take required precautions, we cannot give assurance of the complete security of information transmitted on the internet.
Users are required to maintain the confidentiality of login credentials, passwords, and personal details while using online platforms.
When users access our website or provide personal information, they express consent to the storage, collection, processing, and use of their information according to this Privacy policy.
Users may choose not to share some information, but this may limit access to some services or features offered on the website.
IGNOU Excelsius reserves the right to update, revise, or modify this Privacy Policy at any time without previous notice. Changes will be effective immediately on publication on this page.
For any type of concerns, feedback, or questions related to this Privacy policy, or our data practices, users can contact us using the details below:
Website: https://ignouexcelsius.com
Email: info@ignouexcelsius.com
Call or Whatsapp: +91 8810619456
We are committed to protecting user privacy, maintaining transparency, and resolving concerns quickly and professionally.